Dropbox wants users to vote to add M1 Mac support [Update: Dropbox CEO Responds]

It’s been almost a year since Apple first launched its Apple Silicon-based Macs. The underlying architecture change meant that developers had to update their apps for Apple Silicon. While most of the popular apps were quick to do this, the file syncing and sharing service Dropbox has lost its feet in that regard.

Dropbox owners were frustrated complain about the lack of support from Apple Silicon for a few months. You’d have thought that Dropbox is working on support for M1 Macs and is just taking its time to do it.

As it turns out, the story is very different as the Dropbox engineers aren’t even thinking about adding M1 support to their Mac app. A Dropbox representative said on a support thread that “this idea needs a little more support before we can share your suggestion with our team.”

Dropbox wants more Mac users to vote for an M1 client first before the engineering team starts working on the project. This has really frustrated a lot of Dropbox users who are not happy with the company’s response.

User grant 6 wrote:

This attitude concerns me. I understand the need to prioritize work based on customer demand and that Apple has cushioned the transition to the M1 chip, but the underlying reality is that Apple’s entire MacBook lineup is now running on the M1 chip, which means that every Mac app doesn’t run on architecture running on borrowed time.

While Dropbox for macOS runs fine under the translation of Rosetta 2, it takes up more RAM and resources than it needs to be. The problem can be easily fixed if Dropbox updates the client with support for M1 Macs.

The Dropbox team has been slow to adopt new features and changes. Your client still doesn’t support Dark Mode, a feature that is now present in almost every other macOS app. Developer Steve Troughton-Smith hinted in a tweet that there are other variables at play here, but then Google has already updated its Drive Sync client with support for M1 Macs.

Not the whole story. There are technical problems and negotiations. It should come as no surprise that Apple no longer really wants companies to make kexts anymore https://t.co/MtudQja0xG

– Steve Troughton-Smith (@stroughtonsmith) October 28, 2021

Update: The Dropbox CEO responded that the company was actually working on an Apple Silicon build of the client.

We definitely support Apple Silicon, sorry for the confusion. We have been working on a native M1 build for some time that we plan to release in H1 2022. (And agree that the answers in the support thread were not ideal)

– Drew Houston (@drewhouston) October 28, 2021


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