Started on March 6th 2020, the Samsung Galaxy S20 comes with many powerful features to become a very tempting smartphone offering. The Galaxy S20 series features beautiful dynamic AMOLED screens with a refresh rate of 120 Hz. The Galaxy S20 is powered by the latest Qualcomm Snapdragon 865 or Exynos 990 processors that deliver optimal flagship-level performance.
It runs on Android 10 (Q) while rumors are rife that Samsung could roll out the Android 11 update for Galaxy S20 users from December 2020. Plus, it comes with a decent 4000 mAh Li-Polymer battery that can be charged with a maximum power of 25 W (wired) and 15 W (wireless). The Galaxy S20 supports Qualcomm Quick Charge 2.0, Samsung Adaptive Charging, Q1 & Powermat Wireless Charging and Reverse Wireless Charging, also known as Wireless Powershare in the sense of Samsung.
Now that you have such a powerful phone with such specs, you’ll want to use it most of the time. But what if your Galaxy won’t charge at all? Not the best that can happen, is it? Fortunately, you can fix it at home. Today in this article we are going to walk you through some possible steps to troubleshoot your Samsung Galaxy S20 charging issues.
Note: The troubleshooting methods listed work well with all Galaxy S20 series devices (Galaxy S20, S20 Plus, S20 Ultra, S20 FE).
How to Fix Galaxy S20 Not Charging Issue?
Is your Samsung Galaxy S20 not charging?
If your Galaxy S20 won’t charge or at some point stops charging, then you need to find out what is causing the real problem. Is it the hardware or the software of the device? To find out, you can follow the steps below. To rule out the hardware problem, make sure to follow the first four steps. If that doesn’t solve the problem, you can move on to trying to resolve the software problems that may be causing the loading problem.
1. Check the power adapter and charging cable
Before proceeding to any of the methods to avoid the Galaxy S20 not charging problem, please check the charging adapter as well as the charging cable. The first thing to check is whether the power adapter is compatible with the phone or not. We always recommend that you use the official Samsung charger as it will keep the battery in good condition. Third-party charging accessories or cheap charging accessories can also damage your battery and show unexpected results over time.
In the case of the charging cable, make sure that the cable has exposed wires or breaks. Internal damage to the cable could also be the possible reason why your Galaxy S20 is not charging. To avoid this problem, charge a similar phone with a USB Type-C port with the same cable and power adapter. If the charging cable and charger are working properly on another phone, then your Galaxy S20 has a problem that is causing the real problem. Conversely, in case you want to replace your accessories with some of the best we’ve tested, be sure to check out our article on that best accessories for Galaxy S20.
2. Check the phone’s charging port
Now that you know that your charger and cable are OK, the second thing you need to check is that the charging port is OK. Sometimes the cable may not be properly connected to the connector due to dust and dirt. You’ll need to use a flashlight to find any trash afterwards and remove it with a Q Tip or an anti-static brush, even an old toothbrush will do fine. Please note, however, that you must not insert any sharp objects into the charging port, as you could damage it.
If the charging port also turns out to be clean, then you should check by trying to charge the Galaxy S20 from a different outlet. You should understand that even a faulty power source can lead to charging problems on your Samsung Galaxy S20. Make sure that you charge your phone from an electrical outlet rather than the laptop’s USB port as the laptop may not be able to provide enough power to charge your S20.
3. Try a wireless charger
If your Samsung Galaxy S20 won’t charge, try a wireless charger. Even if it isn’t a permanent solution to Samsung Galaxy S20 charging problems, this is a great way to check if the battery charges and lasts this way. If your phone is charging this way, understand that there is something wrong with the adapter, cable, or Type-C port that we cannot figure out.
You also don’t have to worry if your Galaxy S20 takes longer to charge wirelessly. In fact, this is how wireless charging works, it takes longer than the wired charger. If this method fails, continue with the following steps.
4. Is your phone wet? Try to charge it after it dries
The fact is that the Galaxy S20 comes with an IP68 certification that can withstand splashes of water, but that doesn’t mean it is completely waterproof. You will likely see a warning on the screen stating that moisture has been detected. In such a case, you will need to keep the Galaxy S20 in a cool and dry place for at least a few hours to even a day or two until it is completely dry. Make sure you don’t plug any charging accessories into your phone unless it is completely dry.
5. Force restart the Galaxy S20
If your Galaxy S20 won’t charge or won’t charge at all, you need to understand that it may be due to a firmware issue. To fix this problem, you can force restart your Samsung Galaxy S20. It’s an effective way to deal with this and other problems. To be precise, restarting your device allows the storage to update and reload all apps as well as services that were previously running in the background.
To force restart the Galaxy S20:
- Press and hold the Volume down and Power key simultaneously
- Keep holding the buttons until you see this Galaxy S20 logo
- As soon as the logo appears, release both buttons
- Now wait for the restart to complete
In general, if we talk about phone charging issues, this method gives positive results. If it didn’t work, continue with other steps.
6. Check for software updates
You may not know this, but software plays an important role in keeping your phone running smoothly. To solve the Galaxy S20 not charging problem, make sure that your smartphone is running the latest version of software available. You may be thinking how are software updates related to the charging issues on the Galaxy S20? Unfortunately, in some ways they are interdependent. When software updates are introduced, new security patches will be made available, as well as bug fixes that may prove useful in preventing the Galaxy S20 from charging problem by correcting a faulty software module.
How to update the software of the Galaxy S20:
- Go to Settings
- Navigate to the Software updates
- Tap on Download and install
- If there is a new update available, install it
7. Charge the phone in Safe Mode
Charging your Galaxy S20 in Safe Mode can be the potential solution to solve the charging problem. Sometimes third party apps can be the real culprit behind the disrupted normal functioning of the phone, which is why they may be responsible for the Samsung S20 charging problem. To check if these apps are causing the problem, you need to run your device in Safe Mode. That way, your device will only run with apps preinstalled.
How to enable Safe Mode on Samsung Galaxy S20:
- Switch off the Galaxy S20
- Now, A the device
- Once the Samsung logo is visible, press and hold the volume down button
You should now see Safe Mode in the lower left corner of your screen. If you can charge your phone in Safe Mode, then the third-party app was causing the charging problem. In this case, you should make sure that all third-party apps are from reliable sources and that they are updated.
Note: To exit Safe Mode, simply restart the device.
8. Turn off the Galaxy S20 and charge it
If you can’t charge the Galaxy S20 in Safe Mode, make sure to turn off your phone, then plug it in. If you can charge the phone this way, you need to understand that firmware issue is responsible for the Galaxy S20 and charging issues. To fix this problem, you can try performing a factory reset on your device.
9. Delete cache partition
If you cannot fix the Galaxy S20 not loading problem using the steps above, we recommend that you wipe the cache partition. In every Android device, the cache partition is where the temporary system files are stored. Sometimes the cache partition can become corrupted which leads to serious performance problems. In this case, you should try wiping the cache partition so that the new, fresh files can be created. If your Galaxy S20 is not charging at all, then you need to try this method.
How to clear cache partition on Samsung S20:
- Switch off the Galaxy S20
- Press and hold the volume up Button and the Electricity / Bixby pressing simultaneously
- As soon as the Android recovery screen appears, release the buttons
- Now use the Volume down Button until you highlight the “Delete cache partition”
- Press the Electricity / Bixby Select button
- Confirm the process by selecting “Yes sir” through the volume buttons.
Now the wipe cache partition will run, then select “Reboot system now.”
10. Resetting the Samsung Galaxy S20 to factory settings
It is probably the last resort to fix Samsung Galaxy S20 charging issue. The factory reset option is very reliable in fixing some important, inexplicable problems with your device. Please note that all data will be deleted from your device during this process. There is no way to get your data back. So we strongly recommend that you back up your data somewhere before proceeding with this process.
How to reset your Galaxy S20 to factory settings:
- Go to settings > Save and reset > Factory reset
- Now choose Reset to default
- Enter Password / PIN / pattern
- Tap on Delete everything
11. Have it checked at the Samsung Service Center
If all of the above methods fail to fix your Galaxy S20 charging problem, we recommend that you seek professional help. There may be some hardware problems related to the device that cannot be resolved on your part and that require the help of trained, certified professionals.
So make sure to contact the Samsung Service Center and have the problem fixed. There are two main advantages to having it repaired by the official service center – you keep the water resistance and the guarantee does not expire.
And who knows, maybe it’s your lucky day and you end up getting a fresh replacement Galaxy S20?