How to Fix Google Chat (RCS) Messaging Issues on Android

RCS is supposed to be the SMS successor, but it is far from a perfect system. At this time, you can experience a number of problems with the service – dropped connections, connection errors, and more. Fortunately, there are a few fixes that you can try if you find yourself in this situation.

I recently dealt with such a problem . During the four days I didn’t have access to RCS (also known as Google Chat or Chat Features) – during this time a lot of my messages went into the abyss so as not to be seen by human eyes – I stumbled upon a number of different bug fixes. I also talked to Google Pixel support and tried a few others.

Ultimately, there are several things that you can try. If none of that works, the nuclear option is to completely separate RCS / Google Chat on the server side. But let’s not rush here. First, let’s see how to check the status of Google Chat features.

table of contents

How to check RCS connection status on Android
Option 1: Toggle chat functions and restart
Option 2: Clear the memory for messages
Option 3: Clear the storage for carrier services
Option 4: reset network options
Nuclear option: Disable RCS completely
Keep trying to re-enable chat functionality if you want to keep using RCS

How to check RCS connection status on Android

If you know your phone has RCS and you are having trouble sending messages, checking the status of the chat functions on your phone is a good place to start.

To see if chat functions are connected, first open the Messages app. From there, tap the three dots in the top right corner.

Select “Settings”.

In the settings menu, tap on “Chat Features”.


When the status shows as Connected, you’re good to go. If you are having trouble with messaging, this is probably another problem.

However, if it’s not connected, it’s time to start troubleshooting. However, stick to this menu – that’s where you start.

Note: While the following solutions are listed as “options,” they are designed to be performed in sequential order. They are laid out from the simplest and least destructive to the toughest and most aggressive, so start with the first one!

Option 1: Toggle chat functions and restart

If you are in this chat functions menu, click on the “Activate chat functions” switch to deactivate them.

Once disabled, go ahead and restart your phone. Long press the power button, then tap restart.

When it starts up again, use the instructions above to return to the Chat Features menu. Tap the “Enable chat features” switch and see if you can connect. With a little luck it worked. But if not, read on.

Option 2: Clear the memory for messages

If you’ve been an Android user for a reasonable amount of time, you’ve probably done the Clear Cache song and dance. Guess what? This is no different. Okay, maybe it’s a little different – you need to enable airplane mode first.


Drag down the notification bar to reveal the quick setting menu. Find the Airplane Mode button (you may have to scroll through several pages of the menu to find it). Remember, this will turn off all network connections, including Wi-Fi, Bluetooth, and at least cellular data.

Tap the gear icon to jump to the settings menu.

Android notification shade with Settings button highlighted

Scroll through this menu until you find “Apps & Notifications” (or a variation of it – every Android manufacturer has a version of this option).

Android's Settings menu with Apps & Notifications highlighted

If you’ve recently opened Messages, it should be at the top of this list. If not, tap “Show all # apps”.

The Apps & Notifications menu

When you need to search through all of the apps, scroll down until you see Messages.

The menu

When it opens, tap on “Storage & Cache”.

The memory and cache entry

Tap on “Clear Storage”.

The option to clear memory

Turn off airplane mode, restart your phone and check the chat status again using the method above. If the connection is re-established, congratulations – you are good to go. If not, it’s time to keep trying.

Option 3: Clear the storage for carrier services

Same song, different dance. Go ahead one more time and enable airplane mode.

From there, open the Settings menu.

Android notification shade with Settings button highlighted

Then find the “Apps & Notifications” option.

Android's Settings menu with Apps & Notifications highlighted

Tap the “Show all # apps” option.

The All Apps option in the Apps & Notifications menu


Tap the three dots in the top right corner. Select “Show System”. This forces the menu to show not only the apps you have installed, but proprietary system applications like the one we were looking for.

Display the System menu option

Scroll down until you find Carrier Services.

The entry

Tap on this entry, then on “Storage & Cache”.

The Storage & Cache option in the Operator Settings menu

Tap on “Clear Memory”.

The clear storage option for carrier services

Turn off airplane mode, restart your phone and check the chat status again using the method above. When the connection is re-established, you’re good to go. If not, we’ll have to keep digging. From this point on, the options become more and more aggressive.

Option 4: reset network options

At this point we start to get a little desperate. Resetting network options will destroy all of your wireless connections – Wi-Fi, Bluetooth, and cellular data. That means you’ll have to set everything up again like the first time, which can be irritating. Unfortunately if it fixes your RCS issues, maybe it is worth it?

First jump back to the settings menu.

Android notification shade with Settings button highlighted

Then scroll all the way down to the entry “System” and tap into this menu.

The system option in the settings menu of Android

From there, tap “Advanced” to expand the menu, then tap “Reset Options”.

The Reset Options entry in the Advanced System menu


Select the first option in this menu: “Reset WLAN, Cell Phone & Bluetooth”.

The menu with the reset options

A warning will appear informing you that all network settings will be deleted – a necessary evil. Tap the “Reset Settings” button.

The warning dialog for resetting the network

You’ll need to enter your pattern, PIN, or password here to continue. Finally, tap the Reset Settings button, keep your fingers crossed and hope for the best.

The last dialog for resetting the network

This will take a few minutes, and after that you’ll want to set up all of your Wi-Fi and Bluetooth connections. However, go back to the Messages app first and check the chat status again.

Connected? Yay! Still nothing? Uff. Time to get nuclear, at least for now.

Nuclear option: Disable RCS completely

If none of the above options worked, it’s time to let go of RCS for the time being. It’s absolutely frustrating when your messages fall into the abyss so you can fall back on texting, at least for now. This is a two-step process, but it’s not difficult. So tell RCS you love it because it’s time to put it to sleep.


Basically, here you are going back to the first option and disabling RCS on your phone. Jump to the Messages app and tap the three dots in the top right corner.

Select “Settings” there.

Then tap on “Chat Features”.

Tap the switch next to “Activate chat function”. This will disable RCS on your phone.

Display of chat functions in messages

But that doesn’t always fix the problem both ways – you might be able to send messages via SMS afterwards, but there’s a good chance messages that get back to you will still be coming in via RCS. That means you won’t get them, so you’ll need to disable RCS on the server side as well.

Go to first Deactivate Google’s chat page and scroll down. Enter your phone number here. Google will send you a six-digit code to confirm, which you enter in the second field.

Deactivating RCS on the server side using the Google web tool

After confirming your phone number, Chat / RCS should be completely disabled so that you can at least send and receive messages via SMS / MMS.

Keep trying to re-enable chat functionality if you want to keep using RCS

Fortunately, disabling Chat completely isn’t the end of RCS as you can turn it back on at any time. There’s no exact science here, but I would wait at least 24 hours before trying to re-enable it after the nuclear option. That gives at least some time to reset.


Hopefully it will reconnect immediately on the first try. But if not, you can still disable / enable it when it finally reconnects, even if it takes a few days. However, remember that the number of attempts to reconnect the chats per day is limited. So switch over sparingly.

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