Sound Problems on the HomePod and Their Best Solution

Apple speakers stand out for their excellent sound quality. In a very notable way in the large HomePods and in a somewhat smaller, but equally balanced way in the HomePod mini. Therefore, it is understandable that you are concerned if they now have a sound problem that prevents you from enjoying your music, podcast or movie sound well if you have them connected to Apple TV. For this reason, in this article we tell you what are the causes and possible solutions for this problem.

Types of noises and other strangers in the sound of the HomePod

There is not a single sound failure in the HomePods, since it can be of all kinds: shrill sounds, distorted, volumes that are too low or high, bass that sounds without intensity, sudden cuts and there is even the possibility that nothing is directly heard .

Possible causes of speaker problems

All the faults previously mentioned may in turn have the same origin or be completely different, so there is no exact way to first verify where the problem is, but rather there are several causes, as we will see in the following sections.

The dumbest and possibly effective solution

Disconnect the HomePod from the power and restart the iPhone or the device with which you are controlling the speaker. Yes, we know it sounds stupid, but surprisingly this is a frequently effective solution. It is due to the fact that there are some processes in the background that do not quite execute well, causing failures in the device, which is solved by carrying out this process of turning it off and on. Obviously this does not have to be the solution to your problems because it may be due to other causes, but it never hurts to try knowing that it is also something that is done easily and quickly.

If the HomePod volume fails

If this is your case, the solution could be another of the simplest. Try playing something on the HomePod through the iPhone and control the volume of these through the controls that the speaker itself has on its surface. In case it doesn’t work, try to do it from the iPhone in the Home app (not with the buttons on the device).

If it works from the iPhone and not from the speaker, it is possible that it is the tactile part of it that is causing problems, being only Apple who can repair this part or give you another replacement. If the failure is reversed, it may be an iOS bug, so it is advisable to update or restore it to correct it.

It may be the fault of the content you play

For the most audiophiles this will be tremendously obvious, but for those who do not have much knowledge on the subject and / or do not have very keen hearing it can be difficult to decipher. Audio content, like image content, can be reproduced in different qualities. It is possible that the content that you are broadcasting through the HomePod is of a low quality and therefore you are noticing that the sound is not quite good, so we recommend testing on streaming music platforms such as Apple Music, Spotify, Tidal and many others that even in the lowest grades should not be misheard.

Bad temperature and humidity conditions

There are a number of conditions in which it is recommended to have HomePods to avoid possible deterioration due to extreme temperatures or moisture entering the interior of the device, which could cause the internal components to be damaged. Apple specifies the following conditions for this and if in your case they have not been met, they could be a cause that does not sound with all the quality and clarity that it should:

  • Keep it in a place with a temperature between 10 and 35 degrees Celsius.
  • The temperature of the environment in which it is must be between 0 and 95% without condensation.
  • It is not advisable to place it in a place where sunlight falls directly or at least not for many hours.

Bumps, falls and other shocks

Although a speaker of this type is less prone to shocks than a phone that we always carry with us, the truth is that there can be many circumstances in which they suffer a blow. When you clean the surface on which you have it, if you move it to another room or if you accidentally hit it with your arm when passing. Under normal conditions you should not suffer this type of blows and even if they do, they should not serve to damage the device unless they are very strong. However, if you remember that they have suffered some mishap of this type, it is possible that it is the origin that they emit poor quality sound.

Bad internet connection

One possibility that may arise, especially if the fault is that the audio is choppy, is that the HomePod’s internet connection is not good. This may be because it is far from the WiFi router or the speed it offers is not adequate. You can try running a speed test with the iPhone from the same point as the speaker to verify this. If there is little signal it is recommended that you try to have the HomePod in another place where the signal reaches better, although another solution to avoid having to move it can be to put a signal repeater between the router and the speaker. If you detect that the problem is another you can contact your operator to verify if there is any incident in your area with the internet.

Request assistance from Apple to get it reviewed

If after having carried out the previous checks you have not been able to solve the problems or you already suspect that it is an internal component that is failing, it is clear that the problem is out of your hands. The most recommended for this is that it is Apple or a service authorized by them who can verify the origin of the problem and offer you a solution.

How to make an appointment

Either for technical assistance in an Apple Store or a SAT, the following means are available:

Apple Support Developer: Apple

Possible price of repair

There is a possibility that the repair could be free if the failure is covered by the warranty and it is understood that it is not due to misuse of the device on your part. In any other case, the repair could amount to 301.99 euros for the HomePod and 91.10 euros for the HomePod mini . If you have AppleCare + it would be 29 and 15 euros respectively.

Will it take a long time to give it to you?

This ultimately depends on a multitude of factors. Depending on the type of component that fails, they can give you a replacement HomePod or replace the part themselves. It will also depend on the stock they have in the establishment, since if they do not have it you will have to wait several days until they have it. If the repair is remotely because you have requested that it be collected at your home, you will have to add at least 24-48 hours for the extra processing that involves sending it through a courier service.

Why you should not go to an unauthorized service

As a general rule, unauthorized repair centers tend to offer better prices than at Apple. This is very tempting at first, however it has some drawbacks that you should be aware of. First of all, you will lose the warranty with Apple if you go to one of these centers with the HomePod still under warranty. On the other hand, it is important to note that by not having original parts, the sound quality of the HomePod probably worsens. Another different issue is the guarantee of the repair that they offer you, since in Apple it is usually at least 6 months. Therefore it is important that you take this into account before going to these centers and, if you do, we recommend that you consult all the conditions.

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