Apple announced a promotion on its website giving T-Mobile customers a $ 100 discount on the Apple Watch Series 7. Some customers who have taken advantage of the offer have reportedly been denied the promised discount. However, Apple’s website still lists the promotion, which runs from October 8th through December 31st.
Under the terms of the online store, customers can “purchase an Apple Watch with GPS + Cellular direct from Apple for a limited time and receive a virtual prepaid Mastercard worth $ 100 after replacing your new Apple Watch with an eligible new one T-Mobile data field activated “. plan. “Disappointingly, some customers who have tried to redeem the virtual MasterCard have been unsuccessful.
The promotional offer promises that eligible customers will receive a confirmation email after activating their Apple Watch Series 7. After that, the promised credit should arrive in six to eight weeks. Some T-Mobile customers rejected the discount, claiming that the support staff said the promotion did not exist.
Bloomberg’s Mark Gurman tweeted that the wireless operator was wrongly denying customers the discount that the iPhone manufacturer had advertised.
pic.twitter.com/K07S3B2or8
– Mark Gurman (@markgurman) November 18, 2021
In response to the tweet, some distraught users confirmed that they had also received the same rejection email from T-Mobile. miscellaneous Twitter Users claimed they had similar issues while cashing in a $ 200 T-Mobile debate on the iPhone 13. The response thread was littered with similar issues reported by Verizon customers.
I’m also having issues with Verizon. I had them say it doesn’t exist and only exists if you bring a watch phone number to Verizon and not just an Apple Watch as it’s called.
– Daniel Hipskind (@DanielHipskind_) November 18, 2021
pic.twitter.com/Hk4Zqu68HP
– Nilesh D (nileshdd) November 18, 2021
T-Mobile’s official support account offered a glimmer of hope and responded to at least three customers. Here is one of those answers:
We would like to have the opportunity to respond to your concerns. Please follow us and send us a DM to get started. * Lian
– Verizon Support (@VerizonSupport) November 18, 2021
Verizon’s customer support staff are also reportedly investigating the complaints.
Our opinion
This appears to be a case of misunderstanding between brands as to the exact terms under which the promotional discount would be granted. However, if this affects you, we urge you to contact Verizon and T-Mobile Twitter and by email.
