Technology trends in the express service industry

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Resources: Pixabay

Technology is still a catalyst for changes in many industries, and the express industry is no exception. Traditionally, due to the nature of the business, the express service industry lags behind other industries in terms of traditional technology.

But no longer!

Today, emerging technologies have disrupted the express delivery industry to a large extent, reshaped the way business is conducted, and promoted the development of the industry.According to a recent report, the express service industry is expected to reach an alarming level Will reach 400 billion U.S. dollars by 2024.

Due to the emergence of new technologies, the industry continues to grow every year. But what are these technologies? How do they change the way they do business? This article will explore the key technology trends that have caused a sensation in the express service industry.

1. Express management software

Express management software – View this list – Is one of the disruptive technological trends in the express service industry. It includes functions such as route monitoring, route optimization, and real-time updates for customers and dispatch teams.

Gone are the days when customers usually skip vague ETAs to skip important events to wait for delivery. With delivery management software such as Circuit, customers can check the delivery status over the phone.

Dispatchers can also view the driver’s location and the driver’s stop in real time and where they are going next.

The leading delivery management software also comes with tools for capturing customer signatures or taking photos of delivered packages. This helps improve the efficiency of couriers, while reducing confusion and possible disputes in the future.

2. Launch robots

TeleporterResources: Society of Mechanical Engineers

Delivery robots occupy a central position in the express service industry due to their delivery efficiency and cost-saving features.

These “smart” vehicles are equipped with advanced technology-sensors, cameras and other programs that enable them to meet all delivery requirements without the need for a driver.

The robot is controlled by a remote operator in the control center to ensure that the robot delivers the package to the correct destination. By eliminating the need for drivers, these robots save the company money while eliminating the factor of human error.

3. GPS software and route tracking

GPS driver tracking has also changed the express service industry. GPS tracking bridges the communication gap between dispatchers and couriers. In turn, this helps improve delivery efficiency.

Route tracking is also a very important part of the express business. With the best route planning software, drivers can draw a route map, saving time and fuel, and delivering packages on time. This helps build a trusted brand and ensure customer loyalty.

4. Drone delivery

Drone delivery began in early 2016, when Amazon became the first e-commerce company to use drones to deliver products.

As the name suggests, this delivery uses drones to deliver products to customers. The hype of drones is because they can deliver packages quickly while avoiding traffic, potential strikes and workplace expenses.

Although drone technology for service delivery is still in its infancy, its future is promising.For example, Amazon is currently developing Prime Air-A delivery service that will use drones to automatically deliver packages to customers within 30 minutes after ordering.

If you are a delivery service provider, we hope you can keep up with these technology trends. Comment and share at any time.

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