FaceTime is a fantastic video calling service that Apple users appreciate. It’s quite easy to use and that’s one of the reasons people love it. However, all hell breaks loose when FaceTime stopped working, especially the sound. is FaceTime audio is not working for you too? Check out 11 Fixes When FaceTime Audio Not Working on Your iPhone and iPad.
For some users, the FaceTime audio option is grayed out. Others cannot hear people during a FaceTime call. To fix the problem, first check your internet connection followed by the solutions mentioned in this post.
We’ll start with basic solutions first where there are a few things you need to check. Let’s begin.
1. Check compatibility
If you’ve bought a new iPhone or changed country / carrier, the first thing you should check is whether it supports FaceTime or not. That’s because FaceTime audio isn’t available in some countries, regions, or carriers. You should contact the carrier support for your country in official Apple website.
2. Restart the phone
Once you’re sure your iPhone supports FaceTime audio, there’s no need to fiddle with a setting. Just do a simple restart to fix FaceTime audio problems. Save everything you do and Restart your iPhone or iPad. After restarting, try calling through FaceTime and see if the audio problem is resolved or not.
3. Check the volume
Often times we think there is a big problem with FaceTime and overlook the simple things. If you can’t hear the other person’s audio, you should check the volume on your iPhone or iPad. Make sure it isn’t too low. Use the physical volume up button on your device to increase the audio level.
4. Mute the microphone
Another simple thing that you may overlook is the mute option. You may have accidentally muted yourself and the other person cannot hear you as a result. To unmute, tap the Mute button at the bottom of the FaceTime video.
5. Check the microphone problem
Since you are facing an audio problem in FaceTime, it’s best to rule out the possibility that there is a problem with the microphone itself. Check if the microphone is working for other apps. Make a regular call or internet call through any calling app and see if you face the same problem or not.
6. Close other apps using the microphone
Is another app using the microphone on your iPhone or iPad? This could also be the reason you are facing FaceTime audio issues. Check and Power close Other apps that could be a microphone. This includes messaging and music apps.
7. Set the correct date and time
FaceTime requires that the correct date and time be set on your iPhone and iPad. To set the correct time, go to Settings> General> Date & Time. Enable Set automatically.
8. Disable noise cancellation
You should also try turning off the noise canceling feature on your iPhone. To do this, go to Settings> Accessibility> Audio / Visual. Turn on the phone noise suppression switch.
9. Re-enable FaceTime
Setting up FaceTime from scratch also helps troubleshoot related audio issues. To do this, you need to disable FaceTime and enable it again as shown below.
Step 1: Go to Settings> FaceTime.
Step 2: Turn off the switch next to FaceTime.
Step 3: Reboot the phone.
Step 4: Open Settings> FaceTime. Turn on the switch for FaceTime. It turns green.
10. Reset network settings
If the above solutions don’t help, then consider resetting your network settings. This will not delete any personal data from your iPhone or iPad. However, Wi-Fi, cellular, VPN, and similar network settings will be reset. To do this, go to Settings> General> Reset> Reset Network Settings.
11. Reset all settings
If resetting the network settings does not help either, you will need to reset all settings on your device. This also does not delete any personal data. However, most of the settings are reset to their default values. Learn more about what happens when you reset settings on iPhone and iPad.
FaceTime is not working
We hope that any of the above solutions would have solved the FaceTime audio not working issue on iPhone and iPad. If the problem doesn’t go away, don’t worry. You should check out general solutions for FaceTime not working on iPhone and iPad. This can also be useful in fixing the problem.