Samsung Galaxy smartphones contain a special messaging app. While it works great, sometimes you have to wait for the verification or OTP codes to complete a transaction or log into a service. Of course, you will remain clueless along with other Samsung phone users who are facing the problem of being unable to receive messages. In this post, we’re going to give you eleven fixes to fix the problem.
the Solutions for Samsung phones not receiving messages range from checking cellular networks to resetting app settings. We have also covered issues related to iMessage in Samsung phones.
Let’s review the solutions in detail.
1. Restart the phone
You should start the troubleshooting process by restarting your phone. So, quit everything you are doing on your phone and restart your Galaxy phone.
2. Check the cellular network
Next, make sure your phone has a working cellular network. To do this, check that you can make or receive calls. Similarly, try sending a text message from your phone. If everything is okay, check out other fixes. However, if you are unable to make calls / text messages, the first thing to do is to check your cellular plan and network. We recommend calling your service provider.
3. Remove the SIM card
This is an ancient trick that you should definitely try. Always remove the SIM card from its slot. Clean it with a microfiber cloth and an isopropyl alcohol solution. Then put it back in. Alternatively, if you have a dual SIM Samsung phone, try the SIM card in a different slot. That should rule out problems with the SIM slot.
Another similar solution is to put the SIM card in another Android phone. Wait for your wireless service provider to configure the SIM card. Then remove the SIM card and insert it into the original phone.
4. Clear the cache for the messaging app
You should also try clearing the Samsung Messages app cache. Don’t worry about not deleting any of your messages or other personal files on your phone.
To clear the Samsung Messages cache, open Settings on your phone and go to Apps. Tap Messages followed by Storage.
Finally, click the Clear Cache button. Reboot your phone.
5. Check blocked contacts
In case you are not receiving messages from just one or two contacts on your Samsung phone, you should check the blacklist. You may have accidentally blocked them.
To check this, open the Samsung Messages app on your phone. At the top, tap the three-dot icon and select Settings.
Tap Block Numbers and Messages followed by Block Numbers.
Here is a list of blocked contacts. Tap the remove icon next to the number you want to unlock.
6. Incompatibility with iMessage
In case an iPhone user tries to send you an iMessage on your Samsung phone, they will not be able to send it and you will not receive it. That’s because Samsung phones don’t support iMessage. It is a service that only works between Apple devices. So the iPhone users need to send a normal SMS to your Samsung phone.
7. Sign out of iMessage
If you recently switched from iPhone to Samsung Galaxy phone, you may have forgotten to turn off iMessage. This could be the reason why you are not getting text messages on your Samsung phone especially from iPhone users.
Basically, your number is still linked to iMessage. So other iPhone users would send you an iMessage. As mentioned above, Samsung phones don’t support iMessage. It is recommended to turn off iMessage before switching to an Android phone.
Do not worry. You can still sign out of iMessage. When you have your iPhone handy, put your SIM card back into the iPhone. Then go to Settings> Messages. Turn off the switch next to iMessage. Alternatively, you can log out of the official Apple site even without your iPhone.
8. Release memory
Your Samsung phone may not receive messages if the internal memory is limited. You can check the available memory under Settings> Device Care> Memory. To free up space, you should delete old messages from your inbox. Also, check out other ways to increase internal storage on Samsung phones.
9. Third Party Messaging Apps
Are you using a messaging app other than Samsung Messages? We recommend making Samsung Messages the default app to see if you can receive messages.
If Samsung Messages is your default app, download a third-party messaging app. You can try that out Android messaging app from Google. Make it the default messaging app. Check out our comparison of Samsung Messages and Android Messages.
10. Check Safe Mode
The issue of not receiving messages can appear multiple times also due to a third party app. To find out, you have to put your device in Safe Mode. To do this, press the power button. Then touch and hold the power off icon, then touch and hold the safe mode icon.
Putting your device into Safe Mode will not erase your data. However, third-party apps won’t work in Safe Mode. This is how you can check if your device can receive messages while in Safe Mode. If you can receive messages, a third-party app is causing the problem. Check out recently installed third party apps and uninstall the ones you find lazy. To exit Safe Mode, just restart your phone.
11. Reset app settings
Finally, if nothing works, you should try resetting the app’s preferences. This will reset most of the settings like app permissions, default apps, etc. to their default values. You need to set them again. Your data or personal files are not affected. Take a detailed look at what happens when you reset the app settings.
To reset the app settings on Samsung phones, go to Settings> Apps. At the top, tap the three-dot icon and select Reset app settings.
Old news, you there
We hope the above fixes solved your problem. You should be able to receive new messages on your Samsung phone. However, if the problem is resolved, you will not receive any old messages that were previously sent.
If everything is working fine with the messages on your Samsung phone, check out the next link for six tips on the Samsung Messages app.