Your iPhone won’t connect to your computer? Here is the solution!

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If your iPhone won’t connect to your computer, you are not alone. Many people face this frustrating problem. It could be something as simple as a broken cable, a driver problem, or a faulty instance of iTunes.

If iTunes or your computer doesn’t recognize your iPhone, or you get a “0xE” or “Unknown” error, try the following steps to resolve the problem.

1. Check the lighting cable

If your Lightning cable is broken or frayed, it can cause connection issues and prevent your iPhone from connecting to your Windows PC or Mac. First, test to see if your iPhone charges when it’s plugged into your computer (or other source like an electrical outlet). If it’s not charging, it’s definitely the cable.

If so, try switching to a new Lightning cable. If you don’t want to buy a new cable from Apple, get one MFi-certified Lightning cable from AmazonBasics. Alternatively, you can borrow a cable from your friend to see if yours is defective.

2. Try a different USB port

If it’s not the cable, it could be the port. It is entirely possible that a USB port on your computer has stopped working.

To rule this out, try plugging your phone into a different port with a cable that you know will work. If it connects, then you have a bad USB port on your computer.

3. Update or reinstall iTunes

Once you’ve ruled out cable and USB connection issues, your problem may be with the iTunes software. It is possible that the iOS version on your device is not supported by the installed iTunes version.

Therefore, you should update iTunes to remove bugs and software incompatibilities. On macOS Mojave, iTunes comes with macOS software updates. Go to System settings> Software update to check for and install the latest updates. For earlier versions of macOS, open the Appstore and go to Update Section to check for new iTunes updates.

However, on macOS Catalina and higher, your iPhone connects to your Mac using the Finder. The only way to update the Finder is to update the Mac’s system software.

To update iTunes on your Windows PC, open the iTunes app and go to Help> Check for Updates. If you downloaded iTunes from the Microsoft Store, you need to go to the Store Download and updates Section to check for and install iTunes updates.

If you’re using Windows, you should also try reinstalling iTunes if updates don’t make a difference. Go to Settings> Apps> Apps & Features and uninstall everything related to iTunes, iCloud, and Bonjour. You can then download a fresh copy of iTunes from the Microsoft Store or the Apple website.

4. Update your Windows PC

The latest version of iTunes for Windows is compatible with Windows 7 and above. If you are still using an old version such as Windows XP, you will not be able to use the current version of iTunes.

It is also possible that your Windows build has a bug that is preventing your iPhone from connecting. Try to install all available updates for Windows (see our article on managing Windows updates for more information). You can do this by selecting Start> Settings> Windows Update.

While this is unlikely to happen on modern systems, you should also check out the iTunes for Windows system requirements at Apple’s website to make sure your computer can run iTunes properly.

5. Resolve driver problems in Windows

If applying Windows updates didn’t solve your problem, drivers could be the cause of your problem. For the uninitiated, drivers are responsible for how external devices communicate with your Windows PC. And when the drivers are damaged or out of date, they can prevent iTunes from recognizing your iPhone (this is why you should learn how to find and replace outdated Windows drivers).

There are two ways to fix this problem depending on where you installed iTunes (Apple website or Microsoft Store). In any case you have to reinstall the USB driver for the Apple Mobile Device.

If you downloaded iTunes from the Apple website

Follow these steps:

  1. Disconnect your iPhone from the computer.
  2. Unlock your iPhone, go to the home screen and reconnect your device. When iTunes opens, quit the app.
  3. Open a File manager Window.
  4. In the address bar at the top of File Explorer, enter the following location and press Enter:
    %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
  5. Right click on the usbaapl64.inf or usbaapl.inf File and select To install.
  6. Disconnect your iPhone and restart your PC. Then reconnect it and open iTunes.

If you downloaded iTunes from the Microsoft Store

Windows 10 and 11 users have the option to install iTunes from the Microsoft Store, which we recommend as it makes updates a lot easier. If you have installed the Microsoft Store version, please follow the instructions below to reinstall the USB driver for the Apple Mobile Device:

  1. Disconnect, unlock, and then reconnect your iPhone to your PC. If iTunes opens, quit the app first.
  2. Right click on the begin Button and choose Device manager.
  3. Find and expand the Portable devices Section.
  4. Find your iPhone, right click on the device, select Update driver, and choose Automatically check for updated driver software.
  5. After the update is complete, go to Settings> Update & Security> Windows Update, and make sure there are no other updates pending.
  6. Open iTunes and see if your computer recognizes your iPhone.

Troubleshooting the USB driver for Apple mobile devices

If your iPhone won’t connect to your computer even after following the steps above, you need to keep fixing the USB driver for the Apple mobile device. In order to do this:

  1. Right click on the begin Button and choose Device manager.
  2. Find the Universal serial bus controller Section and look for the USB drivers for Apple mobile devices.
  3. If you don’t see the driver, try connecting your iPhone with a different cable or use another PC to sync your iPhone.
  4. Assuming you see the driver, check to see if any third-party security apps are blocking your device’s connection. Try disabling all antivirus tools and reconnecting. After that, it’s worth it usbaapl64.inf or usbaapl.inf File again (as discussed above).

6. Reset your iPhone and Windows PC or Mac

If none of the above worked, the final step is to reset your iPhone and Windows PC or Mac.

To reset your iPhone, go to Settings> General> Transfer or Reset iPhone> Erase All Content and Settings.

This will erase all the data on your iPhone. Since you cannot back up using iTunes, it is recommended that you create an iCloud backup before proceeding so that you do not lose any data.

Similarly, you can reset your Windows PC by going to. walk Settings> System> Recovery> Reset PC. For more information, see our guide on how to do a factory reset on Windows. Again, make sure you take a backup beforehand as this will erase all the data on your computer. If you’re using a Mac, you can use macOS Recovery to restore macOS to its factory condition.

7. Contact Apple Support

If the problem persists, you need to contact Apple Support. Use the Apple support page to speak to an account manager and ask for help.

8. Use an iTunes alternative

If iTunes or Finder still doesn’t recognize your iPhone, you may want to use a third-party iPhone manager to sync your iPhone.

In some cases, an app like iMazing has better features like two-way syncing, one-click backup from any device, and more. You can also selectively sync individual items such as photos and music.

Download: iMazing (Free premium version available)

Use your iPhone and Mac together

Hopefully the above solutions have fixed your problem and you can use your iPhone with your Mac or PC again. If not, the best thing to do is to have your iOS device examined by an Apple Genius at the nearest Apple Store.

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