YouTube is the biggest and most popular online video platform right now that offers videos from almost every genre. Whether we want to try a new recipe, watch music videos, or even educational content, YouTube is the most preferred choice for everyone. But, what if YouTube stops working on your iPhone/ iPad?
If you’re someone who binge-watches YouTube, will understand how frustrating it is when YouTube throws an error. There can be instances when YouTube won’t play videos on the iPhone or throws a Playback error on your iPad. Also, many iOS users have reported YouTube not working on iOS 14 problems. If you’re facing similar issues, you’ve landed at the right place. Today, we’ve come up with our troubleshooting guide on how to fix YouTube not working on the iPhone or iPad issues. We’ve mentioned 13 productive ways to fix Youtube issues on iOS devices.
This guide will also help you fix other issues like the YouTube app won’t open, YouTube videos not playing on my iPhone, YouTube not working on iPhone Safari, or YouTube sound not working on iPad.
Why is YouTube not working on my iPhone/iPad?
Some of the most common reasons why YouTube won’t play videos or YouTube not working on iOS 14 are listed below.
- Using an outdated version of the YouTube app
- Poor network connection
- Software glitches
- Using an older version of iOS
- Issues with YouTube server
- Accumulated cache memory
- In-app errors
Whatever be the reason, this guide will help you fix YouTube problems on your iPhone and iPad. The steps mentioned below will work for any iPhone, right from the older iPhone 6s to the latest iPhone 12, 12 Mini, 12 Pro, as well as 12 Pro Max. Besides iPhones, this guide will help you fix YouTube not working issues on iPad, iPad Air, as well as iPad Pro models.
No more waiting, let’s get started with our guide on how to fix YouTube not working on the iPhone/iPad problem.
Disclaimer: Proceed at your own risk, TechieTechTech will not be responsible if anything goes wrong with your device.
How to fix YouTube not working on iPhone/iPad?
Here are 13 effective methods to fix YouTube not working, YouTube videos won’t play on iPhone or iPad, and other issues. Let’s get started.
1. Check if YouTube is down
If you and your family or friends are facing YouTube issues, you must check if the YouTube server is down. Put this method in the first place because if the YouTube server is down, its services won’t be available on iPhone, iPad, or any other platform. When services are out of action, nothing can be done at your end to fix YouTube not working problem. Several websites can tell you if the server of an online service is down or not. We’ve mentioned Downdetector here. It offers you real-time problems and outage monitoring. Head to Downdetctor.com and type YouTube in the search box. It will display outage data for the past 24 hours. If the YouTube server is down, there’s nothing much you can do except wait for the YouTube team to fix those issues.
If there are no issues with the server and YouTube is not working on your iPhone or if YouTube videos won’t play on your iPad, move to the steps mentioned below.
2. Close and re-open the YouTube App
If YouTube is not working on your iPhone or iPad after you’ve updated software, try to close the app and then open it again. It can be possible that some minor app glitches are causing such problems. Fortunately, you can easily fix them by closing and reopening the app. Also, if you’ve left an app suspended/running in the background during the update, the app can crash or get corrupted after the update has been installed. Therefore, if YouTube videos won’t play on iOS 14 or iPadOS 14, quit the YouTube app and open it again.
To close the YouTube app on iPhone X (or later models) and iPad without a Home button
Go to the Home Screen, Swipe Up, and pause in the middle. Now, swipe up on the YouTube icon to close it.
To close YouTube on iPhone 8 (or earlier models) and iPads with a Home button
Press the Home button twice, and you’ll see the recently opened apps. Swipe up on the YouTube app preview to close it.
Wait for a few seconds, open the YouTube app, and check if it’s working.
3. Check Your Internet connection
To use the YouTube app, you must have an internet connection (Mobile Data or Wi-Fi) on your iPhone/iPad. Also, if YouTube is not working on iPhone Safari, you must make sure that your device is connected to the internet. To verify, you can try opening a website. If it doesn’t load or Safari says you’re not connected to the internet, there’s some internet issue on your iPhone/iPad. In such cases, YouTube videos won’t play on your iPhone or iPad.
Here are some troubleshooting steps to fix the internet issues on your iOS device.
Using Mobile Data?
If you’re using mobile data, follow the steps mentioned to fix YouTube not working problems on your iPhone 12, or any other model. Follow the same steps to fix the YouTube app won’t open or won’t work problem on any iPad, iPad Air, or iPad Pro models.
1. Toggle Mobile Data
Firstly, you must turn Mobile Data OFF and ON again on your iPhone/iPad to clear out minor network errors and bugs. This will help you any fix data-related issues on your device.
Head to Control Center and tap the Mobile Data icon. Wait for 5-10 seconds, then tap the icon again.
Alternatively, you can head to Settings > Mobile Data and turn the slider OFF for Mobile Data. Wait for 5 seconds, then turn the slider ON.
2. Check your Data Plan
Sometimes, you can run out of data, and that’s why YouTube is not working on your iPhone 11 or iPad Air. To verify, check your data plan on your mobile carrier’s official app or open a website on Safari. If the carrier app or website isn’t loading, you’ve likely run of mobile data.
In case you’ve got an active plan and enough data, check for network issues.
3. Network Issues
If YouTube is not working on your iPhone 11 or you can’t play YouTube videos on iPad Pro, there could be some data/network issues. To verify, ask your friend or a family member who’s on the same network, and check if he/she can use mobile data. If the concern is mutual, there could be some network issues. In such a case, you can either wait for some time or switch to a Wi-Fi network (if available).
If YouTube is not working on your iPhone/iPad, and you’re using Wi-Fi, there can be some issues with the Wi-Fi network and not your device. To verify, you can toggle Wi-Fi or forget and reconnect to the Wi-Fi network. These are some of the common ways to fix Wi-Fi issues.
For detailed solutions, head to our guide on how to fix Wi-Fi not working on the iPhone problem. You can follow this guide to fix Wi-Fi problems on any iPhone or iPad model.
4. Check Content Restrictions on your iPhone or iPad
If you’re unable to find the YouTube app on your iPhone/iPad or if just can’t play YouTube videos on your iOS device, you must check Content restrictions on your device. There can be instances when you’ve handed your iPad to your kid to play games or gave your iPhone to someone to make a call, and you’ve enabled some restrictions so they don’t snoop into other apps on your device.
If you have done so, the apps and services on your iPhone may become limited or completely hidden on your iPhone/iPad. It’s also a smart way to hide apps on your iPhone or iPad, but make sure to loft up those restrictions on your device, when you don’t need them.
Here’s how to disable Content restrictions on iOS 12 and above:
1. Head to Settings > Screen Time
2. Tap Content and Privacy Restrictions > Content Restrictions
3. You’ll be asked to enter the Screen Time Passcode.
4. Now, tap Apps
5. Modify restrictions based on your preferences.
After lifting restrictions, restart your iPhone, and check if the YouTube app is working on your iPhone/iPad or not.
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5. Toggle Airplane Mode
If the YouTube app is not working on iPhone 7 or you’re unable to play YouTube videos on the iPhone XR, toggle the Airplane Mode. It’s a quick and effective trick to clear out minor network errors. When you toggle Airplane mode, it will reset the connection. Doing this will also turn off any network connections including Bluetooth and Wi-Fi.
Follow either of these steps to toggle Airplane mode on your iPhone or iPad.
1. Swipe down from the top-right of your screen and open the Control Center. Now, look for and tap the Airplane Mode icon. Wait for 5-10 seconds, then tap the icon again.
2. Go to Settings > Airplane Mode (the very first option) and turn the slider ON. Wait for 5 seconds, then turn the slider OFF.
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6. Restart your device
If the YouTube app freezes on your iPhone or becomes unresponsive on your iPad, you can try rebooting the device. It’s a quick and effective method to fix those minor issues that accumulate over time and interfere with your iPhone, iPad, or apps. It’s a super-easy hack for situations when YouTube won’t play videos or the iPhone, stops working, or crashes too often on the iPad. When you restart your device, it will also clear the internal memory (RAM), giving a clean and fresh start to the device.
To ensure the smooth functioning of your iPhone/iPad and the apps, it’s a good idea to restart your device at regular intervals (once a week or two is good).
Once your iPhone is booted up, open YouTube and check if it’s working properly not.
7. Update the YouTube app
Another possible reason why the YouTube app is not working or won’t play videos on your iPhone/iPad is running an outdated version of the app. Therefore, if rebooting doesn’t help you in fixing YouTube not working problems on your iOS device, check for any pending updates in App Store. App Developers frequently release updates with new features and fixes to patch up the in-app errors. Updating the app can help you fix performance-related issues on your iPhone and iPad.
Here are the steps to update YouTube on iPhone and iPad:
1. Go to the App store
2. At the bottom of your screen, tap on the Today tab.
3. Now, tap the user profile present on the top-right corner of your screen. This will bring your account details.
4. Scroll down to the section of the available updates.
5. Check out the list of apps available. if you find YouTube, tap UPDATE next to it.
Once you’ve updated YouTube or if the app is already up to date and you’re still facing issues, try the other steps mentioned below.
8. Check your iPhone/iPad Storage
If the YouTube app quits unexpectedly on your iPad or crashes too often on your iPhone, you must check the internal storage of your device. If your device’s storage is almost full, it can cause several issues, including the unresponsive apps and even iPhone camera not working problems. In such cases, you may feel that YouTube is not working on your iPhone 7 or iPad Air, but actually, it’s the storage that’s giving you the trouble.
To be on the safer side, check your iPhone/iPad storage. For this, head to Settings > General > [Device] Storage and check the available storage space.
You’ll get to know the used and total storage space available on your device. You must have some amount of free storage for optimum performance of both stock and 3rd party apps on your device. If the storage is full, try to free up space by deleting unwanted photos, videos, old messages, and other unnecessary stuff.
9. Re-install the YouTube app
If you’ve updated but the YouTube app is still not working on iPhone 11, iPad Mini, or any other iOS device, you must delete and reinstall the app. It can be possible that the app has corrupted completely, and therefore no longer work properly. To fix such complications, the best is to uninstall the YouTube app and then install the latest version on your device.
Follow the steps mentioned below to delete the YouTube app from your iPhone 8 or above:
- On your home screen, press and hold the YouTube app icon.
- A quick action menu will appear.
- Choose the Remove App option to uninstall YouTube.
Once you’ve deleted the app, reboot your device. Now, head to the App Store and install the latest version of the YouTube app.
10. Update Sofware
If you’ve tried updating and re-installing YouTube on your iPhone/iPad and you still can’t play YouTube videos, it’s time to update the software. The older version on iOS or iPadOS might not be able to meet the system requirements of YouTube. As a result, YouTube won’t play videos on your iPhone/iPad. To be on the safer side, update iOS or iPadOS to its latest version.
- Go to Settings > General
- Tap on the Software Update.
- If any update is available, install it.
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11. Reset Network Settings
Sometimes, your device can run into connection issues and this is the reason why YouTube is not working on your iPhone or iPad. In such cases, you can reset network settings on your device to fix YouTube won’t play videos on iPhone or not working on iPad issues. When you reset the network setting on your iPad or iPhone, it will wipe off any conflicting data that’s disturbing the normal functioning of your device.
Please note that when you reset network settings, it will clear your saved Wi-Fi networks, passwords, Bluetooth, and VPN settings on your iPhone/iPad. Therefore, you should note down this information somewhere as you would have to enter it again.
Here’s how to reset network settings on your iPhone or iPad:
1. Go to Settings > General
2. Scroll down and tap Reset
3. Tap Reset Network Settings
4. If prompted, enter your device’s passcode
5. Now, tap Reset Network Settings to confirm your decision.
Once you’re done with the process, your device will restart on its own and load up the default network settings. After your iPhone/iPad has restarted, check if YouTube is working properly or not.
12. Reset All Settings
If YouTube is not working on iPhone after you’ve updated to iOS 14, you can try resetting all settings on your iPhone. Besides, you can also follow this method if the YouTube app is not working on your iPad after updating iPadOS 14. Software updates automatically override your iPhone/iPad settings, and this could result in some conflicts with the apps present on your iPhone, including YouTube. Therefore, if the YouTube app has started showing issues after a recent software update, the reset all settings method can be a good solution. This process will not delete any data from your device. Therefore, there’s no need to backup your data or media.
1. Go to Settings > General
2. Scroll to the bottom and tap Reset.
3. Select Reset All Settings
4. Enter your passcode.
5. Confirm to reset all settings on your iPhone.
Once the reset is complete, the iPhone/iPad will start on its own and load up the default settings.
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13. Factory Reset your device
If you’ve tried everything and are still struggling with YouTube not working on iPad, YouTube videos won’t play on iPhone, or other related issues, you can resort to the last method of factory reset. Don’t skip directly to this step. Make sure you’ve tried everything that we’ve mentioned above. If nothing works, you can resort to this step. When you factory reset your iPhone or iPad, your device will restore to default settings. This process refreshes the RAM of your device too.
It’s important to know that this method will permanently delete all the stored data, including apps and saved passwords. Therefore, you must back up your iPhone or iPad data beforehand. If you’re a beginner and want to know how to back up your iPhone data, head to our guide on how to back up any iPhone guide. You can use this guide to backup your iPad data too.
Here’s how to erase all the data from your iPhone:
1. On your iPhone or iPad, head to Settings > General
2. Tap the Reset option present at the bottom of your screen.
3. Select Erase All Content and Settings option.
4. A pop-up will appear asking if you want to back up the data or erase it right now.
5. Confirm your decision. You’ll now see the Erase iPhone/iPad option available on the screen.
6. Now, confirm the reset of your iPhone/iPad to the factory settings. The process would take a few minutes to complete.
Once you’ve erased all data from your device, you can set it up as new or restore it from a previous backup. After you’ve factory reset your iPhone/iPad, it should fix YouTube-related problems on your device.
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Facing specific issues with YouTube on your iPhone or iPad?
1. YouTube Playback error on iPhone or iPad?
If you get a YouTube Playback error on your iPhone or iPad, here’s what to do.
- Re-sign into your Google account
When you can’t play YouTube videos on your iPad or get a YouTube Playback error on your iPhone, you can re-sign into your Google account to fix it.
- Update the YouTube app
If you’re using an older version of the YouTube app, it might cause YouTube videos won’t play on iPhone or performance-related issues on your iPad. To be on the safer side, you must update the YouTube app to the latest version. It will help eliminate minor glitches and in-app errors.
- Check your internet connection
If you get a YouTube Playback error on your iOS devices, you must verify that you’ve got a stable internet connection. In case the internet is not working properly, YouTube videos won’t play on your iPhone and you may get a Playback error. To fix it, check your internet connection. For details, refer to step 3 of the above section.
- Re-install the YouTube app
There can be instances when the YouTube app has corrupted completely and is no longer able to work properly. In such situations, the best is to delete the app from your device and re-install it again.
2. YouTube not working on iPhone/iPad Safari?
If YouTube is not working on your iPhone Safari or if YouTube won’t play videos on when you’re using another web browser on your iPhone, you must clear the cache and data of your browser.
Also, if Safari is taking too long to play a YouTube video on your iPhone, or if it gets unresponsive, you must clear cache, history, and website data on your device. Doing this will eliminate errors, make Safari run smoothly, and also improve the overall performance of your iPhone or iPad.
Here’s how to clear History and Website data on your iPhone/iPad:
1. Go to Settings > Safari
2. Select Clear History and Website Data
3. Tap Clear History and Data
If you want to delete browsing history, cache, and website data for a specific period, follow these steps:
1. Open Safari and tap the Bookmark icon
2. Tap the History tab (the Clock icon)
3. Tap Clear option available at the bottom-right corner
Safari will ask if you want to clear your history, data, and cache from the last hour, today, today & yesterday, or from your entire history.
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3. YouTube Autoplay not working on iPhone or iPad?
If YouTube Autoplay is not working on your iPhone or iPad models, here are two effective ways to fix it.
1. Make sure you’ve turned ON AutoPlay on the YouTube app
If YouTube Autoplay is not working on your iPhone or iPad, you must check if you’ve enabled Autoplay. If YouTube’s Autoplay feature is turned OFF, YouTube will not play the next video automatically after you finish a video.
Open the YouTube app and tap the account icon available on the top-right corner. Now, tap Settings > Auto-play, and make you’ve turned the slider ON.
2. Using Safari?
If you’re using Safari and YouTube Auto-play feature is not working on your iPhone or iPad, you can clear History and Website data. It will eliminate bugs and ensure smooth performance on Safari. To know how to Clear History and Website data on Safari, refer to the above section.
Also, if you’re facing any problems related to Safari on your iPhone or iPad, make sure to head to our troubleshooting guide.
4. YouTube Sound not working on iPhone or iPad?
If you can’t hear sound while playing YouTube videos on your iPhone or iPad, you must check if you’ve enabled the mute button on YouTube. If it’s ON, turn it OFF, and check if the YouTube sound is working or not.
Also, it can be possible that you’ve put the device’s volume to the minimum and that’s the reason why you can hear sound. Try to level up the volume and check if it has helped you fix YouTube Volume not working on iPhone or iPad problem.
If this doesn’t work, you can try restarting your device or re-install YouTube on your iPhone/iPad.
That was all from our side on how to fix YouTube not working on the iPhone/iPad problem. We hope this troubleshooting guide has helped you fix YouTube won’t play videos, YouTube Auto-play not working, and other related issues on your iOS devices.
How did you fix YouTube not working issues on your iPhone or iPad? Share your thoughts in the comments section below.